Warranty

  1. All wooden furniture items come with a 2-year limited warranty covering:
    • Termite damage.
    • Structural issues such as displaced joints.
    • Bending of wood.

2.The warranty does not cover:

    • Fabric, including color fading or wear and tear over time.
    • Any damage caused by misuse, mishandling, exposure to water/moisture, or third-party repairs.

3.In case of a valid warranty claim, our team will inspect and provide repair services to resolve the issue.

  1. After the warranty period, repair services will still be available and carried out on a chargeable basis. In case of customer caused damages (accidental or otherwise), repairs can also be arranged on a chargeable basis.

Order Booking

  1. Advance Payment: All orders require a 50% advance payment at the time of booking. The balance must be cleared before delivery.
  2. Design & Fabric Confirmation: Customers must finalize fabric and design within 24 hours of paying the advance. After this period, changes will not be accepted.
  3. Other Details: Any specific instructions must be provided at the time of booking.
  4. Order Cancellation by Customer:
    • If cancelled before advance is paid, no charges apply.
    • If cancelled within 24 hours after advance, a 100% refund of the advance will be provided.
    • If cancelled after 24 hours, 40% of the advance will be deducted.

Delivery

  1. Delivery Charges: Delivery charges are not included in product prices and must be paid separately.
  2. Once the full balance payment has been cleared, the product will be delivered within 48 hours (subject to agreed delivery arrangements).
  3. Delivery Timeline: Delivery timelines are shared with customers at the time of booking. For made-to-order/custom pieces, the minimum delivery time is 30 days.
  4. Delivery Responsibility:
    • If delivery is arranged through Premier Art Furniture (with charges paid), we take responsibility until delivery.
    • If the customer arranges their own delivery, Premier Art Furniture will not be liable for any damage, loss, or delay.
  5. Delivery Area: We deliver to all major cities across Pakistan.
  6. Delivery Acceptance: Customers are requested to check items at the time of delivery. Once received and signed for, the order will be considered accepted.

Refund & Claims Policy

  1. Order Cancellation Refunds:
    • Refunds are only applicable for order cancellations within the allowed time frame (as mentioned under “Order Booking”).
  2. Warranty Claims:
    • In case of a valid warranty claim, our team will provide repair services. Refunds are not applicable under warranty claims.

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